Build Your SaaS
Why Customer Support = Startup Success
Mar 22, 2022
The podcast discusses the importance of customer support for indie SaaS companies. They talk about their experience with customer support and success. They explore the evolution of customer support and the benefits of live chat support. They also discuss product quality, scalability, and addressing customer tickets. The hosts share tips on providing helpful resources and streamlining support. They talk about determining the right time to hire for customer support and their daily routine for team communication.
49:06
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Quick takeaways
- High-quality customer support is essential for indie SaaS companies and contributes to overall customer experience.
- Customer support in small SaaS companies can go beyond answering support tickets and involve elements of inbound sales and helping users with peripheral technologies.
Deep dives
Positive feedback on new podcast website feature
The podcast received positive feedback on the newly launched podcast website feature, with users appreciating the new theme and the increased level of customization. The team encourages users to provide feedback through customer support channels to continue improving the platform and meeting user expectations.
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