Build Your SaaS Why Customer Support = Startup Success
Mar 22, 2022
The podcast discusses the importance of customer support for indie SaaS companies. They talk about their experience with customer support and success. They explore the evolution of customer support and the benefits of live chat support. They also discuss product quality, scalability, and addressing customer tickets. The hosts share tips on providing helpful resources and streamlining support. They talk about determining the right time to hire for customer support and their daily routine for team communication.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 2min
Customizable Website Theme and Customer Feedback
01:41 • 4min
Customer Support and Success: Experience and Evolution
05:52 • 14min
Product Quality, Customer Support, and Scalability
20:10 • 2min
Improving Apple Submission Process and Addressing Customer Tickets
21:56 • 2min
Providing Helpful Resources and Streamlining Support
24:17 • 18min
Determining the Right Time to Hire for Customer Support
42:44 • 3min
Daily Routine and Team Communication
46:12 • 3min