Excellent Service = Success

Philipp Sayler von Amende, Chief Commercial Officer for Carwow UK, joins us in this episode.

Philipp grew up in the industry, as is parents had Renault, JLR and Volvo franchise dealerships. He has a great passion for the industry and has over 20 years’ experience in international markets.

With that wealth of knowledge, we discuss everything from customer service, used cars, EV values to AI.

Here are the highlights:

{05:00} Bamboo Bikes

{11:18} We all have the same goals

{15:06} Challenge is in the detail

{19:00} Customer Service

{22:10} Used Cars

{26:37} Carwow’s Double Deal

{34:00} EV Valuations

{38:37} AI

About Symco Training:

Symco Training was founded in 2000 by Simon Bowkett and it was his belief that the business had to offer its clients something different. That difference was clear to Simon from his days in the dealership when he experienced many sales trainers who had all the answers, but were unable, unwilling or both to actually show the delegate how they could be implemented. It remains the ethos of the business today. You see, Symco only employ trainers that are committed to delivering not only in spiring and insightful training, but are equally as happy to demonstrate these skills and techniques with real customers in your own showroom. We believe in order for sales training to be effective and in Simon’s words ‘real world’, it needs to be tried and tested in the only place it matters the showroom floor. There is no room for theory when your goals are for your team to sell more cars, hours or parts and retain more profit. In dealerships around the world the focus applied by many of the sales executives is to try and sell a deal. Symco specialise in getting your teams to focus on selling themselves, the product and then supporting this with the deal.

To find out more visit: www.symcotraining.co.uk