Silo Busting 1: Intelligent Automation with Albert Rees and Chris Michaud

For some people—too many of ‘em—“automation” inspires little more than fear and loathing. That’s bad news for both companies and consumers. The good news: EPAM Continuum consultants understand intelligent automation deeply, and are skilled at explaining its manifold benefits. No one gets IA better than Albert Rees, SVP and Head of Business Consulting at EPAM Continuum. In this, the premier conversation of our brand-new podcast, *Silo Busting,* Rees and Chris Michaud, VP and Head of our Innovation Practice, kibitz about IA: its history, its role in business transformation, and its customer-centered outcomes. Consider Rees on banking and automation: “The problem statement all along was ‘I don't want to go in the branch. I don't want to be sold the mortgage every time I want to make a deposit. I don't want to deal with the lines. I don't want to deal with that stinking deposit slip, right?’ So all that stuff said: The experience has to change. I can assure you there's automation, from scanning that check through your phone, all the way through, ‘It's showing up now in your account,’ two seconds later.” So listen to the episode, share it with an automation-averse friend or client, and change that person’s understanding of IA. It’s the intelligent thing to do. Host: Macy Donaway Editor: Kip Pilalas Producer: Ken Gordon