#138 AI's Real Impact: Redefining Workflows, Not Eliminating Jobs w/ Anshul Gupta

Hey Listener!

AI isn't going to take your job, people using AI will take your job.

That's because disruptive technology redefines a task and workflow; it doesn't replace the responsibility behind the task in the first place.

Adapting and upskilling is how you stay relevant when people are looking for folks to manage and design their products. In this episode, I discussed agentic AI with Anshul Gupta, a Product leader at Ema Unlimited. At Ema, he spearheads the development of cutting-edge agentic AI technologies to power the universal AI employee. With over a decade of experience in technology leadership, Anshul has served as Director of Product at Greenlight and as Product Lead for Google Nest and other Google teams. He holds an MBA from Yale University and earned his bachelor’s degree from the Indian Institute of Technology Delhi.

Anshul shared his experiences and insights into leveraging AI to drive business efficiency and innovation. He discussed the evolution of SaaS tools, the integration of AI agents, and the shift towards more outcome-based pricing models.

Connect with Anshul on LinkedIn.

Listen now on Apple and Spotify.

Time Stamps

03:05 Anshul’s Career Path: From Lehman Brothers to Ema

10:45 Leveraging AI for Business Processes at Ema

17:30 The Challenges and Opportunities in SaaS Evolution

25:15 Impact of AI on Customer Support and Efficiency

30:39 The Future of Enterprise Tools with Agentic AI

35:00 Building Trust in Automation with Human in the Loop

42:48 Cost-Effectiveness in AI-Driven Workflows

47:22 Cultivating Innovation in AI Product Development

Actionable Takeaways

✅ Embracing AI for Business Process Automation.

✅ Understanding SaaS Evolution and AI Integration.

✅ The Power of Outcome-Based Pricing Models.

Embracing AI for Business Process Automation

"Agentic AI is not about replacing jobs, but augmenting capacity."

—Anshul Gupta

Anshul emphasizes AI's role in enhancing productivity amidst reducing team sizes and scarce human resources in industries like healthcare. AI not only aids in customer support but also facilitates complex tasks, allowing employees to focus on high-impact work.

Takeaway: Utilize AI to free up valuable human resources for more strategic tasks and optimize operations across various sectors.

Understanding SaaS Evolution and AI Integration

"AI agents can help bridge the gaps between different tools, eliminating data silos."

—Anshul Gupta

The proliferation of SaaS tools has led to operational inefficiencies due to a lack of integration. Anshul's work at Ema focuses on using AI agents to connect disparate tools, improving workflow automation, and reducing reliance on human intermediaries.

Takeaway: Integrate AI agents to streamline processes and enhance business efficiency by eliminating data silos.

The Power of Outcome-Based Pricing Models

"The landscape of SaaS will change with more companies moving towards outcome-based pricing."

—Anshul Gupta

Anshul explains how Ema and similarly forward-thinking companies are shifting from traditional per-seat software licensing models to pricing based on task outcomes, offering more financial alignment and incentives for businesses.

Takeaway: Consider adopting outcome-based pricing models to better align software costs with value and return on investment.

Listen to the full episode to get all the insights and learn how AI is reshaping the future of business automation.

Connect with Anshul on LinkedIn.

Listen now on Apple and Spotify.

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