Barron's Streetwise
Delta CEO Ed Bastian
Jun 21, 2024
Delta Airlines CEO, Ed Bastian, shares insights on the airline's successful strategies post-pandemic. Analysts discuss Best Buy's stock upgrade and caution on viewing it as an AI play too soon. Topics include Delta's service quality, strategic partnerships, and resilience in the industry.
28:08
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Quick takeaways
- Delta's premium revenue doubled to $19 billion, with 10-point higher margins in premium classes than the main cabin.
- Delta's focus on employee satisfaction, unique customer experience, and investment in technology leads to resilience and profitability post-pandemic.
Deep dives
Delta's Success in Premium Revenue and Partnership with American Express
Delta Airline has seen significant growth in premium revenue, from $10 billion to $19 billion over the past year. The margins in premium classes are 10 points higher than in the main cabin. Additionally, Delta's partnership with American Express, particularly the Delta Amex card, has been immensely profitable. Last year, Delta collected $6.8 billion in revenue from this relationship, attracting affluent customers and providing less sensitivity to economic fluctuations.
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