Remarkable Content with Ian Faison Modern Family: B2B Marketing Lessons from the Emmy Award-Winning Show with CMO of Altimetrik, Jeff Fleischman
“A rare thing.” That’s what co-creator Steve Levitan called “the incredible alchemy of elements coming together” that was Modern Family.
He and Christopher Lloyd, who he’d worked with on Frasier, wanted to create a show that felt real. A show with heart.
And it took the right writers, characters, and actors to play them to make it happen. And it happened for 11 years, winning 22 Emmys.
And in this episode, we’re taking B2B marketing lessons from it with the help of our special guest, CMO at Altimetrik, Jeff Fleischman.
Together, we talk about being passionate about your brand, showing persistence and grit, and the art of making “a rare thing.”
About our guest, Jeff Fleischman
Jeffrey Fleischman is a seasoned senior executive with over 35 years of experience spanning the financial services, banking, insurance, and technology. As CMO of Altimetrik he manages the company’s brand, marketing, lead generation, public relations, and communications functions. Jeff brings a wealth of expertise to the role. Previously, he served as Chief Marketing & Digital Officer at Penn Mutual, driving omni-channel campaigns and advancing digital initiatives. His leadership journey includes key roles at renowned companies such as Citi, American Express, TIAA-CREF, and Chase.
Jeff’s passion lies in creating innovative, customer-focused strategies and experiences that integrate data, technology, and design. His extensive expertise covers areas like omni-channel marketing, data analytics, product management, and business transformation. He holds a B.S. in finance from Syracuse University and an MBA in finance, investments, and banking from Hofstra University. He has or held board positions with Artemis, Zenmonics Inc., Hornor, Townsend & Kent, Telera, and IEP Youth Services.
Jeff is an author, advisor, investor, and speaker. His book, "Advice To My Younger Self," reflects his commitment to empowering others to achieve their aspirations.
Beyond his professional achievements, he expresses creativity through painting and crafting unique art pieces, breathing new life into old furniture, and has a passion for music.
What B2B Companies Can Learn From Modern Family:
- Be passionate about your brand. Jeff says, “On the passionate and competitive side, Jay Pritchett’s archenemy was Earl, his former partner of Closets, Closet, Closets. And they were at odds with each other, trying to outdo each other, trying to out-innovate each other. It’s that competitiveness and that passion that you need as a marketer. That passion really does have to come through.”
- Show persistence and grit. A lot of marketing is about trial and error. You find out what works with your audience by keeping things fresh and building your momentum. So don’t let the things that don’t work slow you down; just keep going. Jeff says, “Both Jay and Phil shared that kind of grit to be the best of what they can be, to beat everyone else out, whether it be another realtor, whether it be Earl from Closets, Closets, Closets. And as marketers, it's a very noisy world out there. Everyone's pushing content out. Everyone's trying to be everything to all customers. So how do you stand out? Not everything's going to be a home run. Not every piece of content, every blog, every white paper is going to resonate. But you need to just stick to your focus on how you take your brand and elevate it. And you don't stop trying. And if it works, great. If not, move on to the next one.”
- Focus on the heart of your content. Work on the emotion you want your audience to feel when they experience your content. That’s how you know your message will hit home and stick. And then you can start to chop it up for use across channels. Ian says, “So often in B2B marketing, we get so caught up in trying to create the asset and then chop it up and do all these things that you’re trying to do all the motions of the thing rather than the actual sentiment that is in the clip.”
Quotes
*”You need to create opportunities for your community and your audience to talk about you to other people. They're not just sitting around all day thinking of your software. The number of people who are just thrilled with [your product] are not just going to sing it from the rooftops every second of every day. You need to cultivate those things and allow them to share it as much as you can.”
*”For marketers, tie what you're doing back to the company strategy. And if you do that, you don't have to push people. They're going to be pushing you to do more, and want more from you. If you don't know numbers, you don't know how to measure, you don't know ROI, it's a serious blind spot. Bring back what you're doing to numbers, bring back to ROI, talk like a CFO.”
*”Take a bite-sized approach. We never start off with a big bang. Our approach is tiny. Let's do a proof of concept. Let's get a quick win. We won't disrupt your customers. We won't disrupt your business. It's within your environment. And I can tell you, 99 percent of everything we started out with was a small project. And now we have extremely large engagements. They trust us, they know us, and those relationships grew over time.”
*”You're basically in a newspaper business. You have to invest in content, it's 24/7, it never ends. If you think putting a PDF up on a website or, you know, putting new colors onto your website is the idea of content, you know, it's a big miss. So, content is an investment, it's an asset, and it's very dynamic. You have to put the right content at the right place at the right time on the right, you know, device or environment. And it just never stops. Technology's gotten better, data's gotten better, AI is now in the mix. So as you think about B2B marketing and where you really can make a difference, it's taking content that gets noticed. And, you know, the more you do that, the more you'll get noticed.”
Time Stamps
[0:55] Meet Jeff Fleischman, CMO of Altimetrik
[5:41] Learn about Jeff's Role at Altimetrik
[7:43] About the Creation and Success of Modern Family
[10:59] Casting Challenges and Character Development
[15:17] Marketing Takeaways from Modern Family
[27:48] What Marketers Can Learn from Jay Pritchett's Competitive Spirit
[29:12] Grit and Persistence in Marketing
[33:48] How to Build a Strong Social Media Presence
[34:49] The Role of Earned Media
[46:14] AI in Marketing: A Game Changer
[52:02] Jeff’s Advice for First-Time CMOs
Links
About Remarkable!
Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both nonfiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com.
In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Meredith Gooderham, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK.
Create something remarkable. Rise above the noise.