Business Problems Solved Podcast Leadership Lessons From Klopp
‘They believed they could win, they believed they had a chance of victory, having a leader who instils confidence enables you to believe you can deliver’
In this episode Lee explores the ways in which Jurgen Klopp manages Liverpool and shares comments from him that demonstrate the underpinning principles any successful organisation should have in place.
Listen in now to hear about the shared approaches for both business and personal development that make the difference.
KEY TAKEAWAYS
‘It’s not what people think about you when you come in its what people think about you when you leave’
He is saying the team has potential, that despite all the variables they can be successful
When you deal with change every team and organisation is different because people are all different.
‘It’s only the professional game because of the fans, we have to entertain them, it’s our job to help them forget their worries for 90 minutes and talk for the next 3 days about it then talk the following 2 days about the upcoming game’
Your understanding of the needs of the customer and having a relentless focus on delivering customer satisfaction and experience is what you need to do to be successful.
Are your measures aligned accurately to what customers want?
Having a true understanding of the needs of your customer is key to a successful business.
‘First I have to talk to the players and find a common way’
People protect what they build, if you engage people in the solution it will be more likely to be sustainable.
‘Everything in life takes time, to be an adult takes time, to be a footballer takes time the only thing nobody gives time is development’
You have a vision as a business leader to get your business to a particular place. Everything takes time and communicating your understanding that you understand it will take time is crucial.
‘We have to change from doubter to believer now’
He wants people to believe they can achieve and believe in themselves.
Positive thinking will not help you achieve everything, but positive thinking will help you achieve more than negative thinking.
The words that you say are really important
The actions you deliver are really important
Being congruent with words and actions is key we should all be developing an environment of trust where we can all be the best we can be.
BEST MOMENTS
‘The rule is better if you have 11 players doing something wrong, teamwork is pivotal’
‘There are a lot of similarities between business and personal development’
‘Having a true understanding of the needs of your customer is key to a successful business’
VALUABLE RESOURCES
Business Problems Solved Podcast
ABOUT THE HOST
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.
CONTACT METHOD
You can contact Lee Houghton on 07813342194
https://www.linkedin.com/in/lhoughton/