Diana is a Customer Success Strategist for Catalyst, a platform that helps Customer Success Managers proactively take the right actions to prevent churn. As you can imagine, this episode is all about Customer Success and why it's so important for businesses today. There are infinite options available for buyers, and just because they sign with you doesn't mean they'll stay with you. We chat about how to scale a Customer Success program, the problem with most customer health scores, and how Catalyst is becoming synonymous with their niche.

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