Down To Business Why happy teams are more successful and how to build them
Oct 11, 2025
Bobby chats with Nic Marks, an author and statistician focused on workplace happiness and wellbeing. They discuss reframing happiness as dynamic energy, emphasizing its measurability in the workplace. Nic shares how happy teams drive performance and sales, backed by compelling research. He warns that 'okay' teams are at risk of hidden turnover and untapped potential. Nic outlines five key drivers of team happiness and advocates for intentional hybrid work practices to foster a positive team culture.
AI Snips
Chapters
Books
Transcript
Episode notes
Happiness As Dynamic Energy
- Happiness at work is a dynamic measure of positive energy rather than a fluffy emotional state.
- Nic Marks argues that asking workers how happy they were last week yields robust, business-useful data.
Measure Happiness With Business Rigor
- Numbers translate people's experience into the language of business and make wellbeing actionable.
- Marks uses robust measurement to convince leaders to take workplace happiness seriously.
BT Call Operators Study
- Marks cites a BT study where happier call operators sold more, proving causality via weather-induced mood changes.
- The example shows happiness directly improves sales, tone of voice, and negotiation on calls.
