189. Find the Hidden Friction in Your Customer Journey (Before It Costs You More Customers)
Nov 13, 2025
23:41
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Even the most well-intentioned brands have friction hiding in their customer journeys — small moments that quietly push ideal customers away. In this episode, Inclusive Marketing and Customer Experience Strategist Sonia Thompson reveals her Friction Finder Growth Audit framework to uncover and fix the hidden friction blocking your customer experience and limiting brand growth.
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Frictionless Growth Marketing