Big Ideas in App Architecture

Inside Chick-fil-A’s infrastructure recipe for a perfect customer experience

Jul 18, 2023

56:10

Brian Chambers began his Chick-fil-A journey behind the counter. Today, he is the Chief Architect at Chick-fil-A Corporate, where he oversees the teams building the infrastructure that powers every step of the customer journey, from mobile ordering to quality control.

Behind its speedy service and chicken sandwiches, is a state-of-the-art architecture that collects over 1 billion data points per month. From its cloud infrastructure to the edge compute clusters running Kubernetes in each Chick-fil-A restaurant, the customer experience is the result of a thoughtfully designed, cloud-first, and zero-touch approach.

Join as we discuss:

The internal innovation process at Chick-fil-A and how great ideas can come from anywhere in the company.
How edge computing helps Chick-fil-A solve capacity challenges, collect telemetry data, ensure high quality food, and drive better restaurant worker and customer experiences.
How Chick-fil-A’s engineers designed a high availability system capable of withstanding spiky events such as lunch rushes and promotions.
Why Kubernetes is a no-brainer for their use-cases.