In this week's episode I'm honored to be joined by Mike Mack, President of X5 Management.

Here is what we chatted about:

0:00 - Introduction

3:38 - A healthy mindset in turbulent times

21:27 - Communication skills

27:16 - A club you can join to increase your skills

32:20 - Sales & service

37:30 - What a professional can do to improve

51:25 - Tips for new professionals

59:50 - Mike's upcoming 3rd book

About Mike:

Mike is a consultant, coach, facilitator, speaker and author. He is a sought-after sales, service and communication expert. Helping people maximize their potential since 2006, Mike uses leading-edge training programs and a personalized approach. He’s passionate about helping companies increase their team cohesion, customer satisfaction, employee retention and achieve enhanced profitability. Mike and the X5 team specialize in Customer Service, Sales, Team Building, Leadership Development, and Strategic Planning.

He is a two-time Amazon bestselling author: REMARKABLE SERVICE – How to Keep Your Doors Open and it’s his belief that “Remarkable Customer Service” can lead to enhanced revenue and overall profitability. RELATIONSHIPS FOR KEEPS – How to Build Powerful Relationships in Business and in Life. Mike is working on his third book, Lunch with Leaders – How True Leaders Made It Happen, scheduled to be published in early 2023.

Connect with Mike

LinkedIn: https://ca.linkedin.com/in/mikemackalberta

Website: https://www.x5management.com/

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