Make Things That Matter #9 Amy Edmondson: Building teams where people feel safe
Jan 28, 2020
01:26:50
Show notes
- "You don't belong to you, you belong to the universe.", Buckminster Fuller [0:03:00]
- "You might not be in the best position to know why you're special. It's not up to you to decide if you're good enough to be here. You are." [0:05:16]
- Amy's first day working for Buckminster Fuller [0:06:38]
- "Work is a place where you learn and grow"... [0:11:07]
- Guidance for dealing with anxiety [0:14:06]
- "I think sometimes a feeling of connectedness is THE most important thing you can have in the workplace." [0:15:30]
- "It's so much more fun to be curious about someone else and what they bring than to be tense about being found out." [0:16:36]
- Why did "The Fearless Organization" strike such a chord in the world right now? [0:16:58]
- Why psychological safety is peaking right now [0:17:40]
- What is psychological safety, and what is it not? [0:19:19]
- Psychological safety is a sense of felt permission for candor [0:19:42]
- Psychological safety is NOT about being nice [0:20:18]
- "Being nice is code for, 'I'm not going to tell you what I really think.'" [0:20:33]
- Psychological safety is NOT the goal [0:21:31]
- What's the relationship between psychological safety & courage? [0:24:37]
- Psychological safety vs culture fit / belonging [0:27:02]
- "The job is to deliberately reframe reality so we can be more learning oriented." [0:30:11]
- What are cognitive frames? [0:30:22]
- How does Amy create psychological safety in the classroom? [0:31:45]
- What is a "good" question? [0:32:33]
- The leaders toolkit for psych safety [0:36:43]
- How psych safety helped turn around Ford between 2006-2009 [0:37:55]
- Concern: won't psych safety take too long? [0:43:46]
- Why is psych safety worth it? What's the ROI? [0:45:07]
- Parallels to self-compassion [0:47:11]
- Psych safety & Flow [0:49:26]
- How do we implement a psychological safety initiative? [0:50:30]
- Using the work itself as the laboratory for culture change [0:53:02]
- Common failure patterns? [0:54:03]
- "A culture of nice can often mask a culture of fear"... [0:55:08]
- How do you measure psych safety & tell if you have a problem? [0:57:34]
- How to pulse check if your team has psych safety [0:59:12]
- Does psych safety differ across intra/extraversion, or personality types? [1:01:59]
- How does psych safety affect hiring processes? [1:04:52]
- Everyone is different: how adapt building psych safety to this variety? [1:07:58]
- What is work for, to you? [1:09:54]
- What ONE thing would Amy have a leader do to build more psych safety? [1:12:37]
- What happens when leaders apologize for safety violations? [1:13:37]
- CONTEXT MATTERS [1:16:05]
- I'm not the boss, what can I do? [1:25:30]
People, books, companies, resources etc mentioned in episode
- Amy Edmondson (@AmyCEdmondson)
- The Fearless Organization - @WorkFearlessly
- Amy's HBS faculty page
- Amy's books: The Fearless Organization & Teaming (Amy's prior book)
- Buckminster Fuller - his moment of great despair in his early thirties and his moment of insight: "you belong to the universe"
- VUCA
- Ford, Alan Mulally & Mark Fields
- Kristin Neff & Self-Compassion
- Growth mindset
- Flow & Mihaly Csikszentmihalyi
- Steven Kotler
- Kim Scott
- Dorsolateral prefrontal cortex - associated with self-focused metacognitive evaluation
- Simon Wardley - value chain mapping overview talk & writing
- Stanford - Designing Your Life
- Nilofer Merchant - Onlyness
- Process Knowledge Spectrum
- Jerry Colonna - Reboot
- Books
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