The Founder Files How Jem Built Financial Wellness Into Payroll and Why Banks Should be Worried - Simon Ellis, Jem HR
In this round-two episode, we’re joined again by Simon Ellis, co-founder of Jem HR, to unpack how the company is making big strides in delivering HR and employee benefits to thousands of employees across South Africa.Since our last chat, Jem has refined its product, redefined its positioning, and raised significant funding. But what does that process actually feel like as a founder?We go deep into:- What achieving product-market fit actually takes- How to communicate change when your vision moves faster than your team- The challenges of balancing innovation vs. focus with a co-founder- Structuring your business to scale without chaos- Segmenting sales and prioritising customers the smart wayThis is an honest look at what it takes to be a visionary founder who’s always a few steps ahead—and how to bring your team and customers along for the ride.
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Metavolve is a team of focused experts committed to helping entrepreneurs like you scale their businesses successfully. Reach out to our team to learn more: https://metavolve.co/
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00:00 Introduction03:40 What is Jem HR?07:57 Why is WhatsApp as the interface so important?11:56 How the business model works and getting the value proposition right24:12 The importance of the customer buying and onboarding journey33:07 The evolution of the core product and how Jem made it zero-cost43:28 Running through the pricing and revenue model53:33 Jem’s biggest bottleneck to growth right now01:04:20 The organisational design and view towards it01:08:34 Raising R60 Million01:14:10 How do you maintain focus and clear priorities?01:18:19 How to get along with a co-founder who is very different to you01:22:12 What are the Biggest Challenges Simon is facing right now?01:27:09 What are the challenges that the business is facing?01:30:32 What advice would Simon give his younger self?