Building The Business You've Always Wanted with Brittany Blackman

Nov 17, 2021

48:19

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Brittany Blackman is full of sunshine, Southern hospitality, and a crazy passion for the vacation rental industry. She’s been working in STR for over 10 years now and hasn’t found a day that's boring yet. After her stint as Operations Manager for the majority of that time, she left in September 2020 (yes, during the worldwide pandemic), to fly freely and start her own gig. It's been fun for her swerving around obstacles, climbing mountains, and building something from scratch.

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This episode is sponsored by Hostfully! Hostfully is an industry-leading software company that provides property managers and hoteliers with a property management platform and amazing digital custom guidebooks that will make your guests' experience with you 10X better! Use SLICKTALK20 to get $100 off of their property management platform and two months free of their premium digital guidebooks!

This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link!

In this episode, we explore:

03:13 - Brittany’s story

06:51 - Biggest takeaway to build a company

10:34 - Setting up internal operations

14:40 - Company standards

18:11 - Shifting mindset - becoming an entrepreneur

22:47 - Drawing the Energy

28:15 - Scaling and Growing the operation

31:58 - Building the brand internally

37:32 - Managing the text messages

39:59 - Hardest and rewarding thing in the industry

44:10 - Where can we find the guest