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Gain Grow Retain

Scaled CS with Enterprise

Feb 13, 2023
54:41

This week, Jon Johnson, Principle Customer Success Manager at UserTesting joined Gain Grow Retain to talk about how to scale in an enterprise environment.

Building trust and showing value is a foundational part of the process but segmentation becomes the key to success.

  • Create buckets to segment
  • Get specific
  • Simplify

Scale can help you identify the right conversation with the right person at the right time.

Connect with Jon

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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

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