Glen Brown is a customer experience professional at the Minneapolis-St. Paul International Airport (MSP).  His unique approach to delivering the best experience possible to passengers traveling through and to the Twin Cities is award-winning!  Glen shares his key ingredients to a great customer experience - something he does each time, every time.  Forget about the "how-to" CX books, journey maps, and surveys.  Listen to how someone on the front lines every day has discovered the secret of great experiences.