In season 3, episode 3 of CULTURE goodr, Shaun and Stephen do a deep dive on Squawk & Awe, aka the goodr Customer Service team. Crafty, the flock leader, explains that in CS you can either choose to be right or happy, but not both. At goodr, they choose to be happy. If they choose to be right, it’s wrong, even if they’re not wrong, because the customer is always right, even if they’re wrong. Right?
CULTURE goodr