In this episode we are joined by the ‘mixologist’ Simone Moore – an Aussie ITSM consultant now living in France with a cornucopia of concepts to ponder on around the new world of work, communications and interaction. From Ian’s initial discussion on the options and changes with new ways of creating ‘meat’, we move through a myriad of ideas and concepts, including H2H – human to human, managing flow, plus how do we refocus on the human element, in order to achieve the opportunities with new technology and ways of working? We know that crocodile tastes like chicken – but we also have the opportunity to create a new type of chicken.. (it makes perfect sense when you listen). Listen and learn, and don’t put your fingers in a rock pool..!! Oh and Simone raises her favourite tipple at the podcast bar…