Having worked in the hospitality sector for decades, Michelle Pascoe understands what it’s like to lead a workforce with up to half a dozen different generations and the myriad idiosyncrasies of those various workers. Here, she unpacks the importance of identifying optimal approaches to leading such a diverse group of people. In this episode of The HR Leader Podcast, host Jerome Doraisamy speaks with OOPS founder and chief executive Michelle Pascoe about her background in the hospitality sector, why leadership of different generations is an important conversation at this juncture in the market, whether leaders are cognisant of the need to consider how to best manage different generations, and the ever-increasing need to be proactive in one’s leadership. Pascoe also delves into the questions that leaders should be asking of themselves when managing individuals with different needs and ambitions, navigating conflicting views between workers, how leaders can meaningfully make time to work on their management capabilities, lessons she’s learnt over the course of her career, and thinking more creatively about your approaches.