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Bootstrapped Web
What Customers Want
Sep 13, 2024
In this discussion, Jordan, who leads a business growth company, and Brian, a seasoned entrepreneur in SaaS and MVP services, dive deep into customer engagement strategies. They explore the nuances of self-serve models versus direct sales, and the importance of balancing cash flow with building sustainable assets. The duo sheds light on effective project management tools like Asana, how AI can enhance customer support, and ways to refine user experience, particularly in SaaS. Get ready to rethink your business strategies!
55:10
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Quick takeaways
- The transition from e-commerce to sustainable business models alleviates seasonal pressures, allowing for consistent focus on long-term projects.
- Developing a membership model for AI training and collaboration taps into the growing demand for ongoing education and community engagement.
Deep dives
Transitioning from E-commerce to New Ventures
A significant shift in focus is highlighted as the speaker transitions from e-commerce to the development of a new business model. This change eliminates the seasonal pressures associated with events like Black Friday and Cyber Monday, allowing for consistent concentration on innovative projects. The speaker articulates a desire to engage in long-term committed projects rather than short-term SaaS endeavors. This motivation stems from a newfound excitement about exploring opportunities outside of the traditional SaaS landscape.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode