Across the United States, airline travel this summer has been roiled by canceled flights, overbooked planes, disappointment and desperation.

Two and a half years after the pandemic began and with restrictions easing, why is flying still such an unpleasant experience?

Guest: Niraj Chokshi, a business reporter for The New York Times.

Background reading:

The question for many travelers is whether they can trust airlines to get them where they want to go on time. Here is what to know about the air travel mess.
Travelers on both sides of the Atlantic have endured long lines, delays or cancellations, and plenty of frustration. Is this the new normal?

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