Customer Confidential: Untold Stories of Earned Growth

Ep. 102: Shorts | The Outer Loop of the Net Promoter System

Jan 26, 2017

03:59

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The Net Promoter System's "outer loop" is used to prioritize and address problems that can't be resolved by individuals or small teams. Rob Markey discusses why a robust, rigorous and transparent "outer loop" is essential to a solid Net Promoter System in this short episode.

Read more: The Net Promoter System's Outer Loop

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