In this episode we spoke with Sam Magee. Sam has over a decade of experience spanning marketing, CX, operations and CRM and is currently the Head of Product & CX at Capsule Insurance.
Sam discussed her experience in bringing customer data out of multiple silos across the business and best practices around creating a more holistic and actionable view.
During our chat, Sam also shared some examples of what larger corporations can learn from scale ups with regards to digital transformation projects.
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The Business of Customer Love