31 | The Inclusive Hiring Playbook: From Role Scoping to Fair Compensation - Jenn Gardner @ CharterUp

In this episode, Gareth Webb sits down with Jenn Gardner to talk everything about building successful teams - creating effective position definition & evaluation, promoting DEI in hiring, enhancing interviewing & assessment practices, and driving salary transparency and compensation alignment.

CHAPTERS

[01:20] Jenn’s background at CharterUp and prior experience

[03:15] CharterUp’s unique value prop in the transportation market

[07:06] Bringing people together - defining as culture vs community

[10:00] What has Jenn done to counter “feeling on an island” 

[16:26] Defining and building out positions for critical hires

[17:51] Every role gets a scorecard

[21:07] The problem with job specs 

[22:33] Combating those opposed to setting up scorecards & putting in the upfront work

[24:51] DEI - making the position more accessible to all types of talent
[27:37] DEI - interview & assessment

[31:02] Maintaining a consistent interview process to avoid biases

[35:07] Live interview training

[36:04] How to dig out actual performance from good interviewers

[42:09] Salary/compensation transparency

[45:01] Tools to help benchmark comp

[54:37] Leading as an example and being clear with communications 

[01:01:23] Advice to founders regarding salary compensation and transparency

[01:08.27] What is more difficult than it needs to be when it comes to hiring 

[01:10:19] Where to Connect with Jenn

[01:11:12] Closing Remarks

RESOURCES MENTIONED

Pave - real-time compensation data - https://www.pave.com/ 

Carta - equity benchmarking - https://carta.com/ 

Gravie - benefits platform - https://www.gravie.com/ 

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Connect with Jenn - LinkedIn
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