Ep. 12 Rapport with Jenny Rudolph.
So we all need to get along in simulation debriefing, right?
So easy to say, and yet rapport building can be difficult in any group, let alone one that has just been confronted with their own performance
Jenny Rudolph from the Center for Medical Simulation was our guest in discussing this concept, prompted by a recent article and editorial in Simulation in Healthcare.
In our discussion, we step through the ‘rapport framework’ - face sensitivities, sociality rights, interactional goals - and how it might apply to our debriefing conversations. We reflected on many of the concepts discussed in our first interview with Jenny on psychological safety. http://simulationpodcast.com/2016/10/14/ep-4-safe-container-simulation/
Jenny offered theoretical insights from Carl Rogers and Milton Erickson, as well discussion of as a more contemporary take from Kim Scott in Radical Candor.
We discussed how voice and body language contribute enormously to rapport, and finish with conjecture about who to mange cultural differences in debriefing conversations. We touched on Peter Dieckmann’s work in this area as highlighted on Simulcast Journal club - http://simulationpodcast.com/2017/10/03/simulcast-journal-club-podcast-8-september-wrap/
And more recently as published here
References
Auerbach, Marc Cheng, Adam Rudolph, Jenny W. Rapport Management: Opening the Door for Effective Debriefing. Simulation in Healthcare: February 2018 - Volume 13 - Issue 1 - p 1–2
Loo ME, Krishnasamy C, Lim WS. Considering face, rights and goals: a critical review of rapport management in facilitator-guided simulation debriefing approaches. Simul Healthc 2018;13(1):53–61.
https://www.ncbi.nlm.nih.gov/pubmed/29076968