Reveal: The Revenue AI Podcast by Gong cover image

Reveal: The Revenue AI Podcast by Gong

REPLAY: Shifting from a funnel to a flywheel with Yamini Rangan, CEO, Hubspot

Oct 3, 2022
32:26

“Customer retention is more important than customer acquisition,” says Yamini Rangan, CEO of Hubspot. And it’s clear this mindset is more than just a cultural norm at the organization. 

 

In case you don’t know the name, Yamini went from Chief Customer Officer to Chief Executive Officer at Hubspot in late 2021. Her ‘customer first’ mentality creates a fundamental shift in the B2B space from the traditional funnel approach to a flywheel. Learn how to provide value, starting with the first sales conversation.

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