CX Today's Charlie Mitchell hosts Jo Sverre Lindem, Chief Customer Officer at Puzzel.
We consider how contact centers can get the most out of your CCaaS investment, discussing:
- Where have many CCaaS providers gone wrong in supporting their customers?
- What do vendors - and Puzzel - specifically do differently to better support customers?
- The value of a CCaaS Optimization Program to ensure continued CCaaS ROI
- Customer stories of getting the most out of their CCaaS program via Puzzel's Optimization Program
