Round Table China Delivery riders given right to refuse
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Oct 17, 2025 Delivery riders in China are now empowered to refuse unreasonable customers, thanks to a new blocking feature. This shift enhances rider agency and safety, as they face numerous challenges including harassment. The discussion includes how complaints previously harmed riders’ earnings and the pressures from algorithms. Hosts explore customer demands beyond delivery, netizen reactions, and the need for a balance between legitimate complaints and rider protections. Overall, this change is seen as a significant step towards improving rider dignity and well-being.
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Riders Gain New Agency
- Meituan is piloting a rider 'block' feature that lets riders refuse customers after verified complaints.
- The change signals a shift toward giving gig workers more agency and dignity in China.
How The Block Feature Works
- Meituan pilots the feature in seven cities and lets riders block a customer within 48 hours of an order.
- After verification, a blocked customer won't send orders to that rider for 365 days, and riders can block up to two customers.
Complaints Have Real Financial Costs
- Platforms historically prioritised customers, and negative reviews could directly reduce riders' earnings or lead to fines.
- Single complaints can trigger fines (30–300 yuan) and reduce future order dispatches for riders.