Philipp Herzig, Chief AI Officer at SAP, discusses the role of a CAIO, cross-team collaboration, AI strategy, high-value AI use cases, current AI developments, and the future of AI in organizations. He emphasizes continuous learning, sharing knowledge, and the importance of resilience in the fast-paced AI environment.
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Quick takeaways
The introduction of the Chief AI Officer role allows organizations to focus solely on AI strategies and implementation.
The Chief AI Officer oversees a holistic approach to incorporating AI into various organizational functions.
Deep dives
Evolving Values in the AI Age
In the AI age, the importance of values remains constant amidst rapidly changing technologies and tools. Reflecting on how AI integrates into workflows prompts a continuous evaluation of essential values.
Key Roles in AI Governance
Determining the leadership role for AI initiatives leads to considerations of the Chief Technology Officer, Chief Information Officer, and Chief Data Officer. Some organizations introduce the Chief AI Officer role to focus on AI strategies, such as Philip Hertzig at SAP.
Chief AI Officer Responsibilities
The Chief AI Officer role involves overseeing AI strategy for diverse functions within the organization. Philip Hertzig's responsibilities span various teams focusing on engineering, product, marketing, and customer adoption, emphasizing a comprehensive approach to incorporating AI into enterprise applications.
Success Metrics for Chief AI Officers
The success of a Chief AI Officer is measured by the adoption of AI solutions and reliability in data integration. Emphasizing responsible AI practices and delivering relevant solutions for customers underscores the role's effectiveness within the organization.
With seemingly every organization wanting to enhance their AI capabilities, questions arise about who should be in charge of these initiatives. At the moment, it’s likely a CTO, CIO, or CDO, or a mixture of the three. The gold standard is to have someone in the C-suite whose sole focus is their AI projects: the Chief AI Officer. This role is so new that it's not yet widely understood. In this episode, we explore what the CAIO job entails.
Philipp Herzig is the Chief AI Officer at SAP. He’s held a variety of roles within SAP, most recently SVP Head of Cross Product Engineering & Experience, however his experience covers intelligent enterprise & cross-architecture, head of engineering for cloud-native apps, a software development manager, and product owner.
In the full episode, Richie and Philipp explore what his day-to-day responsibilities are as a CAIO, the holistic approach to cross-team collaboration, non-technical interdepartmental work, AI strategy and implementation, challenges and success metrics, how to approach high-value AI use cases, insights into current AI developments and the importance of continuous learning, the exciting future of AI and much more.