Machine Shop Growth EPISODE #1 (PART 1)
Jan 15, 2025
The discussion kicks off with an exploration of the three types of customers, focusing on the most lucrative ones. Listeners get insights into profitability versus mere customer acquisition, stressing the importance of maintaining strong client relationships. The power of personal connections in sales is highlighted, along with strategies for effective time management and delegation within a machine shop. Additionally, tips on reengaging dormant accounts reveal fresh growth opportunities, emphasizing the role of nurturing customer relationships for sustained success.
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Transcript
Episode notes
Invest in Quarterly Customer Visits
- Grow your shop by investing time in quarterly visits with top customers.
- Use these visits to build partnerships, plan, and uncover hidden work opportunities.
Shelving Inventory Boosted Profit 60%
- A quarterly meeting revealed shelving inventory could boost profit margins by 60%.
- This improved lead times and profitability significantly for a production part.
Prepare Data-Driven Agendas
- Always prepare an agenda based on past, current, and upcoming work for customer meetings.
- Use data to drive decisions and demonstrate commitment, beyond casual visits.