What separates companies still experimenting with AI from those reinventing how work gets done?

In this episode of The Future of Less Work, host Nirit Cohen sits down with Anant Adya—Executive Vice President and Head of Cloud, Infrastructure and Security Services at Infosys—to explore what it really takes to embed AI into the operating fabric of work. As one of the leaders behind Infosys’ internal AI-first transformation and hundreds of enterprise deployments, Anant brings a front-row perspective to the mindset shift companies must make.

Together, Nirit and Anant unpack why scaling AI isn’t about tools or pilots—it’s about strategy, outcomes, and workforce reinvention. They explore how Infosys trains over 200,000 employees across three levels of AI fluency, how organizations can reimagine roles instead of replacing them, and why AI must be implemented with people, not just for efficiency.

From healthcare call centers to cloud operations, Anant shares real-world use cases that show AI's impact when deployed responsibly—with a focus on experience, not just execution. They also discuss why so few companies are truly ready across data, governance, and culture, and how leaders can close the gap between what technology can do and what organizations are ready to change.

If you're a leader navigating the AI transition and wondering how to move beyond experiments to real reinvention, this is the conversation you’ve been waiting for.

https://youtu.be/4UOOhsy_URo

Guest Information:

Anant Adya is EVP and Head Cloud, Infrastructure and Security Services (CIS) for Americas and APAC at Infosys. He and his team are responsible for designing solutions to help customers in their Digital and Cloud journey. They use a combination of AI-led solution sets combined with capabilities from partner and startup ecosystem to design best solutions for customers. Cloud and Infrastructure Service line include infrastructure operations, security, data center and network transformation, cloud (public, private and hybrid), workload migration and service experience.

Link to Infosys Research:
https://www.infosys.com/services/data-ai-topaz/insights/leading-ai-world.html

Chapters:

00:00 – How AI Is Changing the Way We Work
01:30 – Why Infosys Became an AI-First Company
02:45 – Internal AI Transformation Before Client Deployment
04:15 – How to Upskill 200,000 Employees in AI
06:05 – What It Means to Be AI-Aware, Builder, or Master
08:00 – Four Core Use Cases for Enterprise AI
09:55 – Moving AI From Tech Layer to Operating Model
12:10 – Will AI Replace People in Operations?
13:20 – How AI Is Creating New Roles, Not Just Replacing Old Ones
15:00 – Real-World Impact: Faster Patient Service with AI
17:05 – Why AI Requires Change Management Too
18:45 – Only 2% of Companies Are AI-Ready
20:00 – What Makes a Great AI Implementation?
22:00 – How to Build Trust in AI Systems
23:50 – Why AI Outcomes Matter More Than Tools
25:00 – The Leadership Mindset Shift: Keep It Simple

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