Awkward Silences
#164 - UX Lessons from a Decade Researching AI with Jess Holbrook of Microsoft
Apr 9, 2025
Jess Holbrook, Senior Director of Research at Microsoft AI, specializes in human-centered AI and has a rich background from Meta and Google. He shares insights on how UX researchers can adapt to the rapid changes in AI, emphasizing the importance of ethical practices and user dignity. Jess discusses the intersection of psychology and design, the value of diverse team perspectives, and the evolving role of AI in UX. With optimism and caution, he advocates for responsible AI use while encouraging innovation and collaboration.
49:29
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- AI research should prioritize addressing fundamental human experiences and aspirations rather than just focusing on technical solutions or minor inconveniences.
- Interdisciplinary approaches and mentorship in UX research are essential for navigating the challenges and opportunities within the rapidly evolving field of AI.
Deep dives
The Importance of Prototyping in Research
Researchers today have unprecedented access to tools and resources that enable them to prototype effectively. By dedicating just a small amount of time to exploring these resources, many researchers can create prototypes that exceed their initial expectations. However, the ease of prototyping should not lead to a drift towards novelty, as this can divert attention from core human needs and meaningful discoveries. Therefore, while embracing innovation, it remains essential for researchers to ground their work in addressing fundamental human experiences and needs.
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
