DataFramed #59 Data Science R&D at TD Ameritrade
Apr 1, 2019
Sean Law, a data scientist at TD Ameritrade's Exploration Lab, dives into groundbreaking data science innovations. He discusses the development of conversational agents that enhance customer experience beyond traditional chatbots. Law explains how advanced techniques, like recurrent neural networks and time series analysis, are used to anticipate customer inquiries and inform investment decisions. He also contrasts exploratory research with product development, emphasizing the importance of collaboration and continuous learning in the ever-evolving financial landscape.
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Sean's Role
- Colleagues see Sean Law as a researcher with a scientific background, constantly brainstorming new ideas.
- His actual work involves asking difficult questions, identifying underlying problems, and understanding stakeholder needs.
Exploration Lab's Focus
- Sean Law's team, the Exploration Lab at TD Ameritrade, focuses on applying diverse research to finance.
- They explore new customer experiences, advanced analytics, and process improvements across different business areas.
Data Science Applicability
- Data science isn't always the right solution for every business problem.
- Sean Law emphasizes skepticism and careful consideration of whether data science can address the problem effectively.
