In this episode, Joe Rath from Redfin chats about coffee subscriptions, the 'mother of all metrics,' consistency, tech adoption, effective technology in the industry, and the importance of being a good MLS partner. They also discuss the power of thinking small, the 'your listing, your lead' concept, and the strategy of issuing press releases when shutting down products.
Redfin emphasizes a balance between tech efficiency and personal interactions for agent success.
Strategic planning and adapting to challenges are crucial for continuous improvement in real estate.
Deep dives
Redfin's Competitive Advantages
Redfin competes with platforms like Zillow and realtor.com while offering their agents the best of both worlds. Agents benefit from a large audience on Redfin's portal, attracting 50 million visitors monthly, and they can also run their own business alongside. Their approach focuses on show up, write it up, and follow up to improve close rates.
Joe Rath's Background and Entry into Real Estate
Joe Rath, Head of Industry Relations at Redfin, shares his journey from being the son of a broker to joining Redfin. Having worked as an agent and market manager, Joe now focuses on sales strategy and operations. His experience as an agent helps in understanding and supporting Redfin's agents effectively.
Technology Vs. Human Interaction at Redfin
Redfin aims to strike a balance between technology-driven efficiency and personal interactions. While technology supports agents in managing schedules and follow-ups, the human touch, like picking up the phone, remains crucial for building relationships. Redfin prioritizes technology that enhances agent productivity and customer experience.
Learning from Past Strategies and Future Planning
Reflecting on past decisions such as product deprecation and layoffs during uncertain market conditions, Joe emphasizes learning and adapting to challenges. He shares insights on the importance of strategic planning regarding renter-focused strategies and industry partnerships to drive continuous improvement in the real estate ecosystem.
Joe Rath, Redfin's Senior Director of Brokerage Ops and Head of Industry Relations, and I chat about coffee subscriptions, the mother of all metrics, thinking small, the power of consistency, 100% tech adoption, the "your listing, your lead" counterfactual, the industry's most effective technology, issuing press releases when shutting down products, and being a good MLS partner.
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