00:37 – Dr. Pete and Dr. Stephen recap the Ten Steps of Mastering Delegation

03:36 – Step Ei2ght: Metrics, tracking, and reporting systems

08:09 – Identifying the metrics that matter

12:07 – Dr. Pete and Dr. Stephen take a break to promote The Remarkable Practice Attraction Immersion this April 2020

13:56 – Step Nine: Establish meeting rhythms

22:01 – Step Ten: Assess, repeat, or pivot

EPISODE QUOTES

“All of us, as owner operators, have had the experience where we got to enjoy the total control. I knew exactly what was happening. I knew when it was happening, where it was happening, who it was happening with. I knew the quality. I had my hands all over it. So, that is one of the rewards you get as an owner operator…you get to have that control and that’s the thing we really, really dislike giving away.” (07:21)

“CEOs require that the information flows to you so you’re making data-driven decisions.” (14:30)

“We don’t use emotion, we use metrics. This reporting system is absolutely critical.” (17:19)

“The meeting rhythm is critical. Once you’ve established the metrics, they all come and land in a place where they’re discussed – they’re reviewed. So, visibility becomes accountability when it lands in this meeting. So, what you see is what you get.” (20:58)

LINKS MENTIONED

Dr. Stephen’s LinkedIn

Dr. Pete’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

The Remarkable Practice Immersion Event

Chiro Match Makers Website

Saturday Morning Prayer