Christian Woese was one of Yokoy’s first employees and the architect behind its entire customer success organization. His philosophy is to transform post-sales from a support function into a strategic growth engine — connecting sales, marketing, and product around one goal: delivering real customer value.
In this episode, we talk about:
- What customer success really is (and isn’t)
- When founders should hand over customer relationships
- How to align sales, marketing, and product around the client journey
- Why AI will redefine customer success — but never replace the human touch
A conversation about building sustainable growth through retention, turning clients into advocates, and staying sane while scaling fast.
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