On this week’s episode of the Power House Podcast, HousingWire CEO Clayton Collins chats with Phil Shoemaker, CEO of The Loan Store. Phil joined The Loan Store as CEO last June after a five-year stint at Homepoint and has also held various positions at Caliber Home Loans during his 28-year mortgage career.

Today, Phil emphasizes the importance of always focusing on providing excellent customer service rather than relying solely on technology and maintaining a startup growth mindset as the organization scales. They also discuss volume growth strategy as we head into 2024 and the industry’s need to bring more brokers into the wholesale market.

Here’s a glimpse of what you’ll learn:

The story of The Loan Store.
Where the business stands today in terms of production volume and scale.
Why are you uniquely prepared as an executive to build and scale this business?
Unique strategies or approaches that separate TLS from competition.
Strategy for winning market share in 2024.
Strategy for helping brokers grow volume in 2024.

Related to this episode:

Enjoy the episode!

The Power House podcast is a show about leadership, markets and entrepreneurship in the housing industry. Each Thursday, Clayton Collins speaks with CEOs and founders from the mortgage and real estate sector to reveal how housing executives think about business growth, operational strategy, and leadership. The Power House podcast reveals the full picture through the stories of the industry’s most impactful leaders. Clayton Collins is the CEO of HousingWire, and the Power House podcast is produced by HousingWire’s Content Studio. Initially launched in 2019 as the Housing News podcast, the show was relaunched as Power House in 2024.

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Phil Shoemaker: Building a startup mortgage bank