Working in partnership with people and communities to improve support for diabetes in Nottingham
Feb 14, 2024
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This podcast discusses innovative ways GP surgeries in Nottingham are improving support for Type 2 Diabetes patients. Topics include patient engagement strategies, building trust, understanding patient views, and navigating the complexities of community involvement in healthcare.
GP surgeries in Nottingham improved support for Type 2 diabetes by engaging patients in the decision-making process.
Patients with diabetes expressed a strong desire for more engagement and education, leading to service delivery changes.
Deep dives
Improving Support for Type 2 Diabetes Patients
GP surgeries in Nottingham utilized an engagement process to enhance support for patients with Type 2 diabetes. The project involved identifying areas for improvement in patient care and adopting a new approach to patient engagement. By working with Co-create, the team focused on ensuring that patient voices were heard to address the lack of patient involvement. Through this process, they learned about patient experiences with diabetes and the need for better education and engagement in healthcare.
Impact on Patient Engagement and Service Delivery
The project revealed a strong desire among patients with diabetes to engage more with their healthcare and gain further knowledge about their condition. This highlighted the importance of effective communication and creating opportunities for patients to share their feedback openly. The initiative led to changes in service delivery, such as collaborating with the local diabetes team and reevaluating structured education programs to better meet patient needs.
Challenges and Future Considerations in Patient Engagement
While the project demonstrated positive outcomes in changing healthcare provider attitudes and improving patient engagement, challenges persist regarding resource limitations and the need for time-intensive efforts. Despite the lack of quantitative evidence for immediate outcomes, the project underscored the value of inclusive and meaningful patient engagement processes, emphasizing the importance of investing time and effort in engaging patients effectively, especially those with poor health outcomes.
This NHS England podcast is about innovative ways of working with people and communities, and specifically about how GP surgeries in Nottingham used an engagement process to learn how they could improve their support for patients with Type 2 Diabetes.
You'll hear from Jo, a GP, Helen, a practice manager and Liv, a trainee practice manager who are all based in surgeries in an area of high social deprivation in inner city Nottingham.
There is a transcript of the podcast available here:
https://www.england.nhs.uk/long-read/podcast-working-in-partnership-with-people-and-communities-to-improve-support-for-diabetes-in-nottingham/
Co-Create website:
https://www.wearecocreate.com/
You can find the statutory guidance here:
https://www.england.nhs.uk/publication/working-in-partnership-with-people-and-communities-statutory-guidance/
You can find more information about training and development in this area here:
https://www.england.nhs.uk/get-involved/learning-and-support-offers/
You can join the #StartWithPeople network, for everyone interested in how we work with people and communities here:
https://future.nhs.uk/pppnetwork
You can contact the people and communities team at NHS England by emailing:
england.engagement@nhs.net
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