NHS England Podcast

Working in partnership with people and communities to improve support for diabetes in Nottingham

Feb 14, 2024
This podcast discusses innovative ways GP surgeries in Nottingham are improving support for Type 2 Diabetes patients. Topics include patient engagement strategies, building trust, understanding patient views, and navigating the complexities of community involvement in healthcare.
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ANECDOTE

Project Origin

  • Practices in deprived Nottingham populations discussed inadequate service fit and patient engagement.
  • They used funding to improve support for Type 2 diabetes patients, focusing on a different engagement approach.
ADVICE

Curious Approach

  • Approach patient engagement with curiosity, focusing on the problem rather than a desired outcome.
  • Choosing an area with poor patient outcomes, like diabetes, can help in focusing on how to improve.
ADVICE

External Support

  • Engage a specialized company for guidance through the patient engagement process if needed.
  • This provides a structured approach and empowers practices to repeat the process with other patient groups.
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