APQC’s Holly Lyke-Ho-Gland, process and performance management research program manager, Jeff Varney, senior adviser, and Lauren Trees, knowledge management research program manager answer questions received from the attendees of the November process and performance management webinar, Innovative techniques for Process Improvement. Listen as they cover topics including the benefits and best practices of Communities of Practice, crowd sourcing and hack events within organizations. Holly also shares examples from an APQC case study on Liberty Bank and how they achieved success using inventive methods.