Enhancing Internal Pharmacy Culture | Patti Mara, Principal Trainer and Author

Patti Mara, a pharmacy business coach for over 15 years, shares strategies for transforming pharmacy culture through communication, feedback and defining team success.

Website: https://pharmacysuccess.com/

[00:00:15] Introductions

[00:01:43] Hiring for pharmacy culture

[00:04:15] Importance of business and personality

[00:05:05] Matching talent to pharmacy roles

[00:05:43] Systematizing routine to handle exceptions

[00:08:28] The 4 pillars for team success

[00:09:38] Why weekly team huddles are critical

[00:14:12] Tips for effective huddles

[00:16:05] Keeping huddles focused

[00:18:02] In-person huddles more impactful

[00:18:13] Huddles drive staff empowerment

[00:18:41] Team position agreements

[00:21:10] Performance feedback strategies

[00:24:53] Acknowledging positive contributions

[00:27:34] Giving focused corrective feedback

[00:29:30] Clarifying pharmacy value proposition

[00:32:29] Maintaining core focus

[00:35:14] Turning complaints into opportunities

[00:38:05] Ensuring consistent experiences

[00:40:30] Characteristics of ideal customers

[00:42:31] Staying positive through challenges

[00:43:35] Wrap up

The Business of Pharmacy Podcast™ offers in-depth, candid conversations with pharmacy business leaders. Hosted by pharmacist Mike Koelzer, each episode covers new topics relevant to pharmacists and pharmacy owners. Listen to a new episode every Monday morning.