Becker’s Healthcare Podcast Dr. Kate Goodrich, Chief Medical Officer at Humana
Jun 26, 2025
Dr. Kate Goodrich, Chief Medical Officer at Humana, shares her journey from practicing medicine to shaping healthcare policy. She delves into how clinician engagement is key to improving care quality, particularly for seniors. The conversation covers how ambient AI alleviates administrative burdens, helping reduce burnout. Goodrich stresses the importance of personalized leadership development to empower clinicians and foster their professional growth. Additionally, she addresses the evolving dynamics of healthcare practices and the need for tailored support.
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Clinicians Shape Technology Use
- Humana involved clinicians directly in tech decisions to reduce frustration and improve tool adoption.
- They piloted Ambient AI to lessen documentation burden, showing real impacts on clinician experience.
Different Clinician Needs Recognized
- Care delivery and insurance clinicians have overlapping but also distinct needs.
- Tailoring engagement efforts to these different groups helps maximize satisfaction and retention.
Engage Clinicians in Tech Decisions
- Include clinicians early and often in technology prioritization and implementation.
- Leverage AI tools that reduce cognitive load and summarize patient data to boost efficiency.