Letting & Estate Agent Podcast How evidence will save you from the Renters Rights Bill - Ep. 2375
Nov 2, 2025
Siân Hemming Metcalfe, the Operations Director at Inventory Base, shares her expertise on the vital role of evidence in light of the Renters' Rights Bill. She outlines the necessity of collecting comprehensive documentation, from inspections to risk assessments, to protect letting agents and landlords. Siân emphasizes that verbal accounts won't suffice in disputes and warns about the tightening proof requirements seen in other jurisdictions like California. She also discusses the advantages of outsourcing inventories for unbiased, expert support, urging agents to start gathering strong evidence now.
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Evidence Becomes The New Currency
- The Renters' Rights Bill makes evidence the foundation of property management decisions.
- Siân Hemming Metcalfe says agents must capture fact-based records to prove how and when they managed issues.
Prove Work Before Taking Deposit Money
- Do capture receipts, contractor records and photos to prove any deductions from deposits.
- Do create clear checkout evidence showing the work was completed for the exact amounts charged.
Write Down Risk Assessments Now
- Do keep written risk assessments and contractor evidence, not just memory.
- Do present that documentation in court, ombudsman or dispute hearings to show due diligence.