NVIDIA AI Podcast Temenos’ Barb Morgan Shares How AI Is Reshaping Banking - Ep. 246
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Feb 17, 2025 In this engaging conversation, Barb Morgan, Chief Product and Technology Officer at Temenos, reveals how AI is revolutionizing the banking sector. She discusses the shift towards hyper-personalized banking services and the role of generative AI in transforming customer relationships. Barb also highlights how banks can leverage AI to enhance employee and customer experiences while ensuring data security. Additionally, she touches on the importance of sustainability in banking and the need for regulatory compliance in AI implementation.
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Barb Morgan's AI Journey
- Barb Morgan started as a developer and evolved into a technology leader focused on customer-centric AI adoption in banking.
- She emphasizes AI's role in making banks smarter and more intuitive rather than just improving efficiency.
Generative AI Fixes Chatbot Flaws
- Early chatbots frustrated banking customers due to limited interactions and poor experiences.
- Generative AI now enables a human-centered approach, improving customer interaction immediacy and personalization.
Use AI to Empower Teams and Customers
- Banks should leverage AI to help their teams access insights instantly and have richer conversations.
- Use AI for hyper-personalization to offer tailored financial products and predictive future advice to customers.