I’m sharing the replay of my recent Live Q&A session where we dug into all things client retention, communication, and keeping your web design business running smoothly… even when outages hit or the unexpected happens.

You’ll hear me break down some of the same strategies I taught at the recent Circle Summit — including how to set boundaries, create repeatable touchpoints, and turn one-time clients into long-term fans.

And since we’re heading into Black Friday, I also walk through this year’s Web Designer Pro® deals, including some really solid bonuses to help you level up going into 2025.

We cover:

personal welcome videos that set the tone
launch packs that turn go-live into referrals
30-day post-launch buffers to reduce scope creep
monthly reports to stay top-of-mind
A/B/C client segmentation for holiday outreach
the “website is never finished” mindset
SOS plans for Squarespace and Webflow clients
calm scripts for handling outages + tough conversations
shifting from designer → strategist
what’s new with Divi 5
security basics and support plans
Black Friday offers worth sharing

👉 2025 Black Friday Deal – 25% OFF Annual Plans on Pro!

Courses Tier:
Usually $499/yr → now $374/yr

Personalized website strategy audit (10–15 min Loom video)

https://member.webdesignerpro.com/checkout/course-access?coupon_code=BF2025

Community Tier:
Usually $999/yr → now $749/yr

Website strategy audit plus a 30-min 1:1 with me

https://member.webdesignerpro.com/checkout/community-access?coupon_code=BF2025

Offer good through Cyber Monday, Dec 1 at 11:59pm ET
Valid for Courses + Community tiers
Audits + 1:1s delivered December–January

Watch the replay here on YouTube!

406 - Client Retention Q&A + my Black Friday Deals