Transparency, Trust, and Transition with Kathleen Pacini, CPO, Patreon (Ep. 37)

As organizations navigate the complexities of modern work environments, fostering continuous learning, transparent communication, and meaningful employee support becomes paramount.

"Learning shouldn't be a one-off event. It's about integrating ongoing education into the fabric of everyday work," says [Kathleen Pacini](https://www.linkedin.com/in/kathleen-pacini-phr-b115986/), Chief People Officer at [Patreon](https://www.patreon.com/).

In this episode of LEARN, Kathleen delves into the limitations of one-time training solutions, the pressing need for ongoing learning, and her journey from accounting to HR. She shares insights into how Patreon motivates its workforce with learning stipends, the critical role of revamping onboarding processes, and maintaining transparency during uncertain times.

Key takeaways:

- Align your career path with your natural inclinations and strengths

- HR and People teams need to build lasting relationships with employees beyond just solving problems or managing benefits

- Continuous learning and development are key for employee growth and should be embedded in the day-to-day work

Tune in to explore how continuous development and a supportive workplace culture are vital for organizational success.

Resources:

- Kathleen Pacini: https://www.linkedin.com/in/kathleen-pacini-phr-b115986/

- Patreon: https://www.patreon.com/

- Ted Blosser: https://www.linkedin.com/in/tedblosser/

- WorkRamp: https://www.linkedin.com/company/workramp

Episode highlights:

[04:25] Kathleen pivoted to HR after layoffs.

[06:44] Kathleen worked in various roles at Frontier telecom

[10:38] Understanding business is key to being effective

[14:40] Be honest with employees and share available information

[17:42] HR leaders need support during tough times

[22:33] Encourage ongoing learning and incorporate it daily

[24:42] Onboarding is pivotal for successful transition and productivity

[27:43] Embrace curiosity and go beyond the job description