Iterating Your Way to Digital Customer Success Maturity with Aaron Hatton from Gainsight | Episode 018

Get ready for an enlightening conversation as we sit down to converse with Aaron Hatton, Digital Customer Success Program Manager at Gainsight. With his vast experience and technical background, Aaron unpacks the intricacies of data, user self-identification, the growth mindset, and much more, giving you invaluable insights into Gainsight's own digital customer success strategies.

In this episode, Aaron recounts how his technical & support background has formed into a career in Digital CS. He offers valuable strategies on tailoring the customer journey and capitalizing on data.

This very tactical episode promises to deliver a wealth of information for anyone interested in the realm of digital customer success.

Enjoy...I know I sure did!

Aaron's LinkedIn: https://www.linkedin.com/in/aaronhatton/

Resources mentioned in this episode:

• The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Health & Dan Heath: https://amzn.to/3PXu0wO
• Product-Led Onboarding: How to Turn New Users Into Lifelong Customers by Ramli John: https://amzn.to/46cL5Zi
• The Product-Led Podcast: https://productled.com/podcast
• Gainsight Community: https://community.gainsight.com/
• Gainsight Pulse Library: Recorded Pulse Sessions: https://pulselibrary.gainsight.com/

Digital Customer Success Kudos:

• Alteryx: https://www.alteryx.com/
• Okta: https://www.okta.com/
• GitLab - Customer Health Scoring Documentation: https://about.gitlab.com/handbook/customer-success/customer-health-scoring/

Support the show

+++++++++++++++++

Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.

Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.

Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp

Thank you for all of your support!

The Digital Customer Success Podcast is hosted by Alex Turkovic

🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com