Observability Evolution: From Sys Admin to Digital Readiness Manager with Mark Forrester

Do you know why customers spend more money at a pub when ordering at a table vs ordering directly from at the bar tender? Do you want to know how to get SaaS vendors to send you their observability & telemetry data? Do you want to know the career path of how an Infrastructure Analyst turned Digitial Readiness Manager?

Tune in to this PurePerformance episode where we sat down with Mark Forrester from Mitchell & Butlers answering all these questions and also drawing the parallels to Observability.

Because observability has come a long way just as Mark: From traditional infrastructure (CPU, Memory, Network) to APM (Service Response Time & Failure Rates), to Real User Behaviour and now End-2-End Business Processes Analytics. Unlocking the potential of Digitial Business Observability lets Mark optimize the end-2-end customer journey to make sure their customers always feel like they are taken care of when trying to order online food delivery, a meal or a drink at a restaurant. As you learn, digital business observability goes beyond your own digital premise and needs to tap into the data of your 3rd party suppliers and SaaS vendors.

To see more from Mark also check out his interview at Dynatrace Perform: https://www.youtube.com/watch?v=rGpduOrPxpU