Loyalty Live Session | Sue Frech, Co-Founder and CEO, Vesta

What is one brand (or a few) that you think do an exceptional job of creating customer loyalty through a customer community or through VoC and making their customers feel heard?

How are brands leveraging communities today and what changes have you seen in how brands interact with their customers over the last six months, compared to how brands were communicating with customers previously?

What is one piece of advice you would share with brands looking to improve their customer loyalty or experience strategies?