How to recover from a bad electronic health records implementation

"Is your health care organization reeling from a bad EHR implementation?

There have been rumblings from hospital leadership and congressional committees about the Veterans Administration (VA) Hospitals' implementation of the Cerner Corporation electronic health record (EHR) replacing the VistA EHR. The $10 million EHR overhaul has been controversial since the staggered rollout started in Spokane, Washington. One report noted that months after the go-live, fewer users knew how to operate the system well.

From the perspective of an outside informaticist, such frustration can be multifactorial. The typical issues are made worse by the COVID-19 hospital restrictions on normal hospital operations. However, many of these issues could have been mitigated by offering expanded in-person expert support to hospital staff supported by virtual technical assistance."

Afua Aning is a physician informaticist.

She shares her story and discusses her KevinMD article, "How to recover from a bad electronic health records implementation." (https://www.kevinmd.com/blog/2021/08/how-to-recover-from-a-bad-electronic-health-records-implementation.html)

This episode is sponsored by Tradeoffs, available on your favorite podcast platform.